Privacy Policy

★ Overview

Elucide Softech Private Limited ("Elucide", "we", "our", "us") builds industrial quality management and manufacturing execution software. We take your data seriously — both your operational plant data and your personal data.

Key principles we follow:

• Offline-first: Most of our apps store data on-device. We do not collect your plant/operational data on our servers.
• Minimal collection: We only collect what we genuinely need.
• AI is opt-in: AI features never activate automatically and never send bulk data.
• No selling: We do not sell your personal data to anyone, ever.
• Direct invoicing: econoMES and Consultancy are invoiced directly — no third-party checkout handles your card details.

1 Who We Are

Elucide Softech Private Limited
226, Sri OM Nagar, Sriperumbudur – 602105, Tamil Nadu, India
Contact: privacy@elucide.ai

For all privacy-related enquiries, email privacy@elucide.ai. We respond within 5 business days.

2 Data We Collect

2.1 In Our Applications

Elucide mobile and desktop applications are offline-first by design. All operational data — test records, NCRs, audit findings, measurements, photos, process parameters — is stored locally on your device or your company's server. We do not collect or transmit this data to Elucide servers.

2.2 On This Website (elucide.ai)

If you use our contact form or enquiry page, we collect your name and email address. We also collect standard server logs (IP address, browser type, pages visited, referral source) for security and analytics. We do not use advertising trackers.

2.3 Payment & Licence Data

Purchase and billing data is handled directly by Elucide as part of invoicing for econoMES and Consultancy engagements. This includes your name, email address, billing address, and invoice/transaction reference. We do not process or store payment card numbers.

3 How We Use Your Data

• To provide, maintain, and improve our products and services.
• To respond to support, sales, and general enquiries you initiate.
• To process payments and manage your software licence or consultancy engagement directly.
• To deliver AI-powered features only when you explicitly request them.
• To send product update notifications (only if you have opted in).
• To comply with applicable legal obligations in India and internationally.
• To detect and prevent fraud or abuse of our services.

We do not use your data for advertising, profiling, or selling to third parties.

4 AI Features & Data Processing

4.1 What Data Is Sent to AI Systems

When you activate an AI feature (such as "Suggest Root Cause", "Draft Finding Summary", "Analyse Trend", or similar), only the minimum data necessary to produce the AI result is transmitted. This is typically:

• A single record's text fields (e.g. defect description, audit observation, test note)
• Relevant contextual metadata (e.g. product name, process name) where needed for accuracy

What is never sent to AI systems:

• Photos or images from your device
• Complete database exports or bulk records
• Personally identifiable information of your employees or customers
• Financial, pricing, or commercial data

4.2 Our AI Provider

We currently use Anthropic's Claude API as our AI model provider. Data transmitted for AI processing is governed by Anthropic's API data usage policies in addition to this Privacy Policy. You can review Anthropic's policy at anthropic.com/legal/privacy.

Data residency: Anthropic's API servers may be located outside India. By using AI features, you consent to this cross-border data transfer for the sole purpose of generating the AI result. The transfer is limited to the single record text described in section 4.1 above.

4.3 No Training on Your Data

4.4 Opt-In Only — AI Is Never Automatic

AI features in econoMES are entirely opt-in. They are never activated automatically in the background. Every AI-powered action requires a deliberate tap or button press from the user. You can use 100% of econoMES's core functionality without ever activating an AI feature.

Disabling AI features: You may disable AI features at any time in the application settings. Disabling AI features does not affect any other functionality. When AI is disabled, no data is transmitted externally for AI processing.

4.5 Future AI Modules

As we introduce additional AI capabilities in future product updates, we will update this policy before release to clearly describe any new data processing. We will notify existing customers of material changes via email or in-app notification with a minimum of 30 days notice before the new module becomes active.

Any future AI module will follow the same principles: opt-in only, minimum data transmission, no training on customer data, and full transparency about what is sent and to whom.

5 Payments & Billing

econoMES and Smart Plant Consultancy are custom-quoted and invoiced directly by Elucide — there is no self-serve online checkout for these engagements. Payment terms, invoicing details, and accepted methods are agreed with you directly as part of your service or licence agreement.

What this means for your data: Elucide handles billing contact details (name, email, billing address) and invoice records directly. We do not process or store payment card numbers ourselves; any bank transfer or payment gateway details are limited to what your bank or payment provider requires to complete the transaction.

Refunds and billing queries: Contact us directly at support@elucide.ai for any payment or invoicing question.

6 Data Sharing

We share personal data only in the following limited circumstances:

• Anthropic — only when you activate AI features, and only the minimum data described in section 4.1
• Hosting / infrastructure providers — under strict data processing agreements, for operating the elucide.ai website
• Legal compliance — if required by law, court order, or to protect our legal rights

We do not share data with:

• Advertisers or marketing networks
• Data brokers
• Other software vendors without your explicit consent
• Any party for commercial purposes beyond the above

7 Data Retention

• App operational data (tests, audits, NCRs, measurements): Lives entirely on your device or your company's server. You control it. Delete the app or clear app data to remove it.
• Contact form submissions: Retained for up to 24 months, then permanently deleted.
• Licence transaction records: Retained for 7 years as required by Indian and international tax and accounting law.
• AI API call logs: Anthropic may retain API inputs for a limited period per their privacy policy. Elucide does not retain AI input/output logs beyond the current app session.

8 Security Measures

We implement appropriate technical and organisational measures to protect your data:

• On-device databases are encrypted at rest (AES-256)
• All API communications use TLS 1.2 or higher
• Role-based access controls in all products
• Backup exports are password-protected
• AI API calls do not include authentication credentials for your plant systems
• Our website uses HTTPS exclusively

Despite these measures, no system is perfectly secure. If you believe your data has been compromised, contact us immediately at privacy@elucide.ai.

9 Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of personal data we hold about you.
• Correction: Request correction of inaccurate personal data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Portability: Request your data in a machine-readable format.
• Objection: Object to certain types of processing.
• Withdraw consent: Withdraw consent for AI features at any time via app settings.

To exercise any of these rights, email privacy@elucide.ai. We will respond within 30 days. We may need to verify your identity before processing certain requests.

Note: For operational data stored entirely on your device, you have direct control — we technically cannot access it to provide or delete it on your behalf.

10 Children's Privacy

Elucide products are intended for professional industrial and laboratory use by adults. Our products are not directed at or intended for use by children under 13 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at privacy@elucide.ai and we will delete it promptly.

11 Changes to This Policy

We may update this Privacy Policy from time to time. For material changes — particularly those affecting AI data processing or new data sharing — we will:

• Post the updated policy on this page with a new effective date
• Notify existing customers via email at least 30 days before the change takes effect
• Display an in-app notice for changes affecting AI features

For minor, non-material changes (e.g. clarifications, typos), we will update the policy without advance notice but will update the "last updated" date.

12 Contact Us

For any privacy-related questions, data requests, or concerns:

• Email: privacy@elucide.ai
• General: ram@elucide.in
• India phone: +91 95000 57542 / +91 96001 50708
• Postal (India): 226, Sri OM Nagar, Sriperumbudur – 602105, Tamil Nadu

We aim to respond to all privacy enquiries within 5 business days.